Catering Staff Training: Building an Exceptional Team

Well-trained catering staff are the backbone of successful events. Start with comprehensive onboarding covering service standards, menu knowledge, and safety protocols. Role-play common scenarios like handling dietary requests or unhappy guests. Emphasize the importance of uniform appearance and professional demeanor. Train staff to anticipate needs rather than waiting to be asked. Cross-train team members to handle multiple roles for flexibility. Conduct tastings so staff can knowledgeably describe menu items. Implement clear chains of command and communication systems. Schedule rehearsals for complex events to practice timing and coordination. Foster teamwork through pre-event briefings and post-event debriefs. Invest in ongoing training to refine skills and introduce new techniques. Remember that your staff represents your brand - their competence and attitude directly impact client satisfaction and future business opportunities.